TERMS & CONDITIONS

All White Coco Terms and Conditions

28th August 2024

Welcome. We are committed to providing you an excellent user experience when you use this site to buy tickets. If you have any questions about the tickets service or these terms we would be delighted to help. If the query relates to these terms please raise it with us prior to purchasing any tickets, if your query relates to the event please contact the organisers. You can contact us by emailing us at marketing@allwhitecoco.co.uk

Definitions and interpretation

“Event” means the show, exhibition, concert, theatre and/or festival for which the tickets are being offered.

“Organiser” means the person, firm or company staging the Event.

“Tickets” means tickets including electronic tickets for the Event for the right to attend the Event.

“Venue” means any facilities or locations of any nature where the Event is being held.

“You” means you. “Your” shall be read accordingly.

Introduction and how these terms apply

The event Organiser may have their own terms (“Additional Terms”) that apply to the sale and/or use of Tickets and they require us to notify you of these terms and impose them on you when you buy a Ticket from our site.

These Additional Terms will apply in addition to these terms. For example Organisers may require certain events to have age restrictions. We will ensure these Additional Terms are indicated and clearly featured during your order/purchase process. In order for the Organiser to provide the tickets to you, you must agree to be bound by these terms and the Additional Terms as indicated to you. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the ticket services on the site you will be agreeing to accept these terms and the Additional Terms. If you do not agree to accept them you must not use the site or the ticket services on the site.

We recommend you review the terms each time you purchase Tickets from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms

We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the Ticket services, Ticket Provider requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will post the changes on this page and will indicate the effective date at the top. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.

If you are under 18 but at least 13 years of age, you must present these terms to your parent or legal guardian, and he or she may consent to them on your behalf. Children under the age of 13 may not purchase tickets and parents or legal guardians may not consent on their behalf.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.

Personal Information

You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the Ticket services. For further information on this please see our privacy policy. It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address). Please do update us on any changes promptly as we will use the details we have to despatch tickets, notify you of cancellations etc.

Tickets

All Tickets are sold subject to availability and to these terms.

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Organiser’s agreement, without prior notice unless the excess purchase was due to our error.

It is your responsibility to check your Tickets when you receive them as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact Eventbrite immediately if there is a mistake.

A valid Ticket must be produced for entry to an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.

Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets.

Duplicates may be issued at the discretion of the Organiser. If duplicates are issued, we may charge a reasonable administration fee.

Where a concession is claimed, proof of identity and entitlement (for example of age or student status) may be required.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Changes to Event and cancelled/re-scheduled Events

The Organiser reserves the right to make alterations to the published Event programme where reasonably necessary.

It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event.

Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.

Refunds/exchanges

After you have purchased a Ticket it cannot be exchanged or refunded.

Where (i) an Event is cancelled by the Organiser; or (ii) an Event is cancelled or curtailed because of circumstances beyond our control, we shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Organiser’s rules.

Where a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change or cancellation. The refund for Tickets will be for the face value of the Tickets purchased only (unless otherwise stated). In order to claim your refund, please apply within 90 days by emailing us at marketing@allwhitecoco.co.uk. We may require you to return your complete unused Tickets, if received. It is your responsibility to ensure that Tickets are returned where required. We recommend using registered or special delivery post to return your Tickets. Refunds shall only be made to the person who purchased the Tickets and, when possible, shall be made using the same method used to purchase the Tickets.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Resale/use of Tickets

Tickets are only for your personal use or that of your party. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.

Re-sales or transfers of Tickets (even within your party) may be prohibited for certain Events by the specific terms of those Events (for example free tickets, tickets to charity events or events where age restrictions may apply may not be capable of being transferred).

You may not, without the prior consent of All White Coco Events use any Ticket in advertising, promotions, competitions, free draws etc.

Void Tickets

Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.

Conditions of Admission

You must comply with the instructions and directions given by Organiser and Event staff and stewards and with all relevant laws, safety announcements and Event regulations whilst attending the Event.

The Organiser reserves the right to refuse Ticket holders admission to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

The Organiser also reserves the right to request that Ticket holders leave the Event at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Organiser may remove a Ticket holder who:

has behaved in the Event in a matter which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a disturbance; or

in the reasonable opinion of the Organiser is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.

The use of equipment for recording or transmitting any audio, visual or audio-visual material or any information or data inside the Event is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. The Organiser will not be liable for any loss, theft or damage to confiscated items.

Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast, event promotion or security purposes. The Organiser may use such films and recordings without payment and without further notice.

Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials.

Please refer to Event specific terms and condition for any restrictions to entry with food, beverages, bottles, cans, containers, animals and other possible restrictions which will vary from event to event.

The Organiser reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Organiser, may cause danger or disruption to other visitors to the Event or is one of the items not permitted in the Venue including as listed at section above.

Disclaimers and limitation of liability

PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.

The Organiser does not accept any responsibility for loss or damage to personal property brought to the Event or Venue.

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site.

In the absence of any negligence or other breach of duty by the Organiser, the use by you of the site is entirely at your risk.

The Organiser warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organiser does not make any other promises or warranties about the site or the Tickets service. In particular the Organiser does not make any guarantee of any specific results from the use of this site (including any search function on it).

For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.

The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:

there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or

the loss or damage is not a reasonably foreseeable result of any breach of these terms.

The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.

Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).

Intellectual Property Rights

The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trade marks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organiser.

You must not use the site for any purpose that is unlawful or prohibited by these terms.

If you breach these terms

If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-

issue a warning to you;

effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;

cancel your order for Ticket(s);

take legal action against you; and/or

disclose such information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited and we may take any action we reasonably deem appropriate.

Termination

We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.

Waiver

If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

Assignment

The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.

Severability

If it is found by a Court or anybody of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.

Entire agreement

These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.

Governing Law

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Notices

All notices given by you to us must be given to marketing@allwhitecoco.co.uk (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.

Questions or complaints?

If you have any queries at all regarding this event, please do not hesitate to contact us by emailing us at marketing@allwhitecoco.co.uk